| How
large can I print my file? |
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The
maximum printable width for large format printing is 59.5"
on 60" media. (53.5" printable on up to 54"
media for artist canvas and all cloths). We can print up
to 180" (15 feet) in length. Keep in mind that we can
only enlarge your original file up to 400%. We recommend
75 - 150 dpi of resolution at the final size (300 - 450
dpi at 25%). See our file
preparation guidelines for help. |
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| How
fast can I have my posters? |
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We
offer SAME DAY printing AND shipping of all orders received
by noon Pacific time. If you have your order to us by noon,
you can have it the next day! Orders received after noon will
ship the following day. Large orders (10 or more prints) may
require extra time. We pride ourselves on providing the fastest
on-demand printing at the best price. Please call to determine
turn times for your large jobs, we will try to accomodate
your needs! |
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| What
resolution is recommended for large format image files? |
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For
optimal large format output, we recommend 100-150 dpi of info
at final print size for photographic images. 75 dpi at final
print size is adequate for most jobs. A good rule of thumb
is to try and have an original source file at 25% of the final
output size with 300 - 450 dpi resolution. See our file
preparation guidelines for help. |
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| Do
you support PC and Macintosh? |
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Yes,
we support files and can print from both platforms. |
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| What
file types or software applications do you accept? |
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We
recommend you provide flattened .tif or high quality (uncompressed)
.jpg files for output. We can also accept files from most
popular photo and page design software such as Photoshop,
Illustrator, Quark XPress, InDesign, and Corel Draw. Other
applications and file types may require additional setup time
and costs. See our file
preparation guidelines for help. |
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| Should
I use CMYK or RGB color mode for my photographic images? |
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We
can print from either CMYK or RGB image files. However, we
recommend supplying CMYK files for optimal output. All inkjet
and large format printers print in CMYK. There can be a slight
color shift when converting from RGB to CMYK, so it is best
that you have already converted the file so you can check
the colors yourself. If you do send an RGB file, our high
quality output system will provide the best possible conversion. |
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| Can
I upload or email my files to you? |
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Yes,
this is the fastest and preferred method of getting your files
to us. As you complete your online order, you will be given
the opportunity to upload your files directly to our servers.
You can also email them. Because graphic files can often be
large in size, we recommend you have a high speed internet
connection such as DSL to upload or email your files. If you
have a slower or dialup modem connection, you may want to
send your files to us on CD-R. |
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| If
I can't upload or email my files, how can I get my files to
you? |
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If
your files are too large or your internet connection too slow,
you can always burn your files to a CD-R and send them to
us. Visit our contact page for our
address. |
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| Can
you scan my photographs or images for me? |
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If
you have original photographs or slides, we can use our high
quality scanning systems to scan and create high quality digital
files for the best poster output. Please call
us for information and pricing on our scanning services. |
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| How
long will the prints last outdoors? |
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All
of our posters are printed with the latest and highest quality
UV inks. These new inks are specially formulated to provide
excellent UV and fade resistance while still providing all
of the vibrant colors and rich details previously available
only with dye inks. Outdoor posters and banners can last as
long as 6 months to 1 year in direct sunlight without any
color loss. Images used indoors will rarely, if ever, fade. |
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| What
materials can you print on? |
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With
our state-of-the art 6 color inkjet printing system we are
able to print in full 2400 dpi resolution on the highest quality
materials available, including: photographic quality gloss
paper; matte paper; scrim vinyl; soft fabrics such as cotton,
polyester & silk satin; artist canvas; backlit film, adhesive
vinyl and outdoor billboard paper. If you are looking for
a specific material and don't see it in our list, please call
- we can probably get it for you. |
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| Do
you offer proofs or samples? |
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Our
Onyx output system provides the highest quality output with
the closest possible representation of your original file.
We recommend you do any color correction necessary before
sending your file to us. If you have the time and require
a proof, we will send you a color sample before printing your
poster. If you would like to provide us with your original
file and wait to approve a sample, we will send a sample to
you for $20 (+ shipping & handling) on the media of your
choice. |
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| Do
you offer laminating or mounting services? |
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Our
output is carefully rolled and packaged to protect the contents
in rigid cardboard tubes and boxes. Laminating and mounting
services significantly increase the time to complete your
order as well as increase the weight, dimensions and shipping
cost of your order. Vinyl, cloth and film output cannot be
mounted or laminated. If you require your paper output to
be mounted or laminated, we suggest taking the poster to your
local Kinko's or similar print-shop for finishing once you
receive it from us. |
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| Filled
areas of black sometimes show banding - how can I prevent
this? |
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To
avoid banding in filled areas of black, define black in your
original software as follows: C=10 M=10 Y=10 K=100. However,
never define text as 4-color black unless > 24 pt. |
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| What is your refund policy? |
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All of our orders are custom printed specifically for you from your files. Therefore, there are no refunds on orders unless a print is damaged during shipment. If for any reason a print does not live up to your expectations, please contact us so that we can re-print it to your liking. |
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| If
you have any questions we have not answered here, please do
not hesitate to contact us! We're
happy to help. |
